Shipping & Postage

ORA Sends all items Via Australia Post Services

Shipping is FREE for Orders within Australia (via Australia post only)

Tracking is also included free of charge.

Please provide a delivery address that will be attended between 9am-5pm. If you are not available at the postal address to sign for the package on arrival, a delivery card from Australia Post will be left in your mail box notifying you that the your parcel can be picked up from your local post office after a pre defined date and time, (usually the following day).

Deliveries within Australia can take up to 10 working days in the Perth Metropolitan area, and sometimes a few extra days for regional areas depending your location and frequency of the postal service to your area. Once we post your package, the speed in which Australia post delivers it to you is out of our control.

Australia Post Tracking Code.
All parcels have a tracking code and require a signature upon delivery. We will email dispatch confirmation with the tracking code details of your parcel.

Insurance is Optional ( additional insurance cost applies )
Please contact us and provide us with your Order Number if you would like to have postage insurance for your order.
We will then be able to provide you with a quote. Insurance fees are paid by direct deposit to our bank account, we will provide these details with your Insurance quote.

International Orders

Orders outside Australia, please contact us for an exact quote on a delivery method of your choice.

Express Post and Insurance can be arranged.

Please send us a message via our contact us page for a quote to suit your delivery requirements.

Please note: Unfortunately we are unable to deliver to post office boxes. Please plan on receiving your order at a residential address.

We will email dispatch confirmation with the tracking details of your parcel.

Quarantine Compliance Notice

Please Note:

Western Australian Gumnut Beads and Natural Wood Items used from nature are subject to travel limitations due to National and International Quarantine Laws.

ORA Alpaca Designz is unable to ship a product outside of Western Australia inclusive of Natural Wood Items. If sending to an International or National destination other than Western Australia, Gumnut beads will be replaced with an equally beautiful substitute.

*Wall art mountings cannot be substituted. *Natural wood wall art mountings will be completely removed, therefore shipped without mounting/s or hanging/s.

Please contact ORA if you have any concerns.